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Frequently Asked Questions

 

Q:Computer crashed and I lost purchased program.Do I have to purchase again?

A:Not at all,just email me with your reference number,or with email used for purchase and you'll get download link for licensed version of program.

Q:Is it running on Vista?

A:All programs work under Vista.

Q:It crashes on Vista,what can I do?

A:There are some Vista configurations which requires administrator rights to run certain programs.Quick solution to this is running programs with administrator rights like this:
Rightclick program icon and check "run as administrator"

Q:Installing licensed version of Groove Box

A:After order of full version of Groove Box you need to replace old exe file with one you received after purchase.If that's inconvenient for you,email me and I'll send You the link for oneclick installer program.

Q:Is there limit on how much band members can use program with band licence?

A:No.

Q:No sound or sound corrupted.

A:There can be many different causes depending on specific computer configuration,but in most cases all audio related problems are solved reinstalling audio card drivers (preferably the latest ones)

Q:There are so many free metronome software,why should I pay for your product?

A:Cause it is the best,and more important-people tend to use more effectively things for which they pay.I guarantee that if You pay for a product You'll use it more then if you get it for free.

Q:Paying in other currencies

A:On order page You can choose between all important currencies.Choose from drop-down list.

Q:Do I need backup CD?

A:All programs are small so there is no real benefit in paying for backup CD

Q:Do I need extended download service?

A:It can be useful if you lost your licensed program and need to download it again.Of course mail me and I'll send it to you,but with extended download you have immediate access to download link at any time in 24 months after purchase

Q:Can I get your software metronome (or other guitar software) rebranded so i can sell it as my product?

A:Sorry,we don't do that